Buyer Protection is a security system that keeps your payment safe when shopping on ELEXBIG. We offer all our customers ultimate peace of mind. We have you covered 100% on every eligible purchase. Visit the Buyer Safety Pageto learn more.

Elexbig is an online marketplace that connects customers with multiple sellers across different locations. This means that not all products on Elexbig are sold or shipped directly by Elexbig.

Delivery times may vary depending on several factors, including:

• The seller’s processing and shipping time
• The courier service used for delivery
• The distance between the seller and the delivery address
• Product availability and order volume
• Weather conditions or unforeseen logistics delays

We always work to ensure your order is delivered as quickly and safely as possible.

Elexbig accepts secure payments through Paystack, including:

• Debit and credit cards (Visa, Mastercard, Verve)
• Bank transfers
• USSD payments
• Mobile money and supported digital wallets

Available payment options may vary depending on your location and bank.

Yes. All payments on Elexbig are processed securely through Paystack using encrypted and industry-standard security technology to protect your payment information.

Yes. If you receive a defective, damaged, or incorrect item, please contact Elexbig immediately with photos of the item and packaging so the issue can be reviewed and resolved quickly.

Not always. Since each vendor manages their own shipping and fulfillment, items purchased from different vendors may be shipped separately and could arrive at different times.

Your payment is processed at the time you place your order and successfully complete checkout.

Yes. Paystack supports bank transfers, allowing you to complete your payment directly from your bank account when this option is available at checkout.

Once your order is successfully placed and payment is confirmed, you will receive an order confirmation via email and/or through your ELEXBIG account dashboard.

If your estimated delivery period has passed and you have not received your order, contact the vendor first for an update. If the issue remains unresolved, reach out to ELEXBIG Support for further assistance.