Shipping Information
Last updated: 13 September 2026 · Version: 1.1
Operator: Elexbig Limited (“ELEXBIG”, “we”, “us”, “our”)
ELEXBIG connects you with independent Sellers across Nigeria. Each Seller manages the fulfilment and shipping of their own orders, but here is what you can generally expect when ordering from our marketplace.
1. Delivery Coverage
ELEXBIG Sellers ship to locations across Nigeria, including major cities, towns, and many rural areas. Delivery availability depends on the Seller, the product, and the delivery address.
Delivery may be available to:
- Major cities: Abuja, Lagos, Port Harcourt, Kano, Ibadan, Benin City, Enugu, Kaduna, Jos, and other major cities and towns
- Urban and suburban addresses: Subject to the Seller's available delivery coverage
- Rural and remote locations: Available where the Seller's chosen courier or logistics provider supports the destination
- Pickup locations: Some Sellers may offer pickup or collection options where indicated
Before completing your order, check the available delivery options and estimated delivery time displayed at checkout.
2. Delivery Timeframes
Delivery times depend on the Seller's location, your delivery address, the courier or logistics provider, and the shipping method selected.
Typical delivery timeframes are:
| Destination | Standard | Express |
|---|---|---|
| Same city | 1–3 business days | Same day–1 business day |
| Major cities within the same region | 2–5 business days | 1–3 business days |
| Inter-state delivery | 3–7 business days | 2–5 business days |
| Rural / remote locations | 5–10 business days | 3–7 business days |
Processing time is additional and depends on the Seller. Sellers may state their expected processing time on individual product listings.
Delivery times may be longer during public holidays, festive periods, major sales events, adverse weather, security restrictions, or other circumstances beyond the Seller's reasonable control.
3. Shipping Costs
Shipping costs are determined based on factors such as the Seller's location, your delivery address, product size or weight, and the delivery method.
The applicable shipping cost will be displayed at checkout before you complete your order.
Common shipping options include:
- Free shipping: Some Sellers may offer free shipping on selected products or orders.
- Flat rate: A fixed shipping fee for a particular delivery area or order.
- Calculated shipping: Shipping costs calculated according to the delivery address, product weight, size, or other applicable factors.
- Seller-arranged delivery: Some Sellers may use their own delivery arrangements or logistics partners.
If you purchase products from multiple Sellers, shipping may be calculated separately for each Seller because each Seller fulfils and ships their own orders.
4. Remote Area and Additional Delivery Charges
Some Sellers or logistics providers may apply additional charges for deliveries to remote, difficult-to-access, or specially serviced locations.
Where applicable, such charges should be communicated to you before the order is completed.
If additional delivery charges become necessary because of an incorrect or incomplete address provided by the Buyer, the Buyer may be responsible for the additional cost.
5. Carriers and Shipping Methods
ELEXBIG Sellers may use different courier and logistics providers depending on their location, the destination, product type, and delivery requirements.
These may include:
- GIG Logistics
- GIGGo
- DHL
- FedEx
- UPS
- Courier and logistics companies operating within specific cities or regions
- Seller-managed delivery services
The logistics provider used is generally determined by the Seller.
For certain products or locations, the Seller may arrange delivery through a local courier, dispatch rider, transport company, or another suitable delivery provider.
6. Tracking Your Order
Where tracking is available, the Seller may provide tracking information after the order has been dispatched.
You can check your order status by:
- Logging in to your ELEXBIG account and viewing your order details.
- Checking the shipping or order notification sent to you.
- Contacting the Seller through the ELEXBIG messaging system where additional delivery information is required.
Some local deliveries may not have real-time tracking. In such cases, the Seller may provide delivery updates directly.
Tip: If tracking shows “delivered” but you have not received the item, first check with household members, neighbours, security personnel, reception desks, or other safe locations where the parcel may have been left.
Tracking shows “delivered” but item not received: Contact the Seller through ELEXBIG as soon as possible. The Seller is responsible for investigating the delivery with the relevant courier or logistics provider. ELEXBIG may assist with the dispute and provide relevant order information where appropriate.
7. Lost or Missing Packages
If your package has not arrived within the expected delivery timeframe:
- Check your order and tracking information for the latest status.
- Contact the Seller through ELEXBIG messaging.
- Allow reasonable additional time where the courier has reported a delivery delay.
- If the package is confirmed lost, the Seller should arrange an appropriate resolution, which may include a replacement or refund, subject to the circumstances and applicable consumer rights.
If the Seller does not resolve the issue, you can contact ELEXBIG Support or use ELEXBIG OWN via Elex AI on the widget for assistance.
ELEXBIG may review the order and assist in resolving the matter under our applicable Buyer Guarantee and marketplace policies.
8. Delivery Issues
Common delivery scenarios and what to do:
- Left in a safe place: Check around your property, with household members, neighbours, security personnel, or reception.
- Delivery attempt: If you were unavailable, the courier may contact you or attempt delivery again.
- Wrong address: If you entered an incorrect or incomplete address, contact the Seller immediately. Additional delivery charges may apply.
- Damaged in transit: Take photographs of the package and product and contact the Seller as soon as possible. See our Refunds & Returns Policy for next steps.
- Partial delivery: If you ordered multiple products, some items may be shipped separately. Check your order details for separate shipments or tracking information.
- Unable to contact the recipient: Ensure your phone number is active and available for delivery communication.
9. International Shipping
Some Sellers may offer international shipping where available. If international delivery is offered, this will generally be indicated on the product listing or confirmed by the Seller.
For international orders:
- Delivery times vary depending on the destination and shipping provider.
- Customs clearance may cause additional delays.
- Customs duties, taxes, import charges, and other fees imposed by the destination country may be the Buyer's responsibility unless otherwise stated.
- Products may be inspected or delayed by customs authorities.
- International return shipping may be at the Buyer's expense unless the return is required because of a Seller fault or applicable consumer rights.
- International delivery may be unavailable for certain products or destinations.
10. Sustainable Shipping
ELEXBIG encourages Sellers to use responsible packaging and delivery practices where reasonably possible.
You may find Sellers who:
- Use recyclable or reusable packaging materials
- Minimise unnecessary plastic and excess packaging
- Reuse suitable packaging materials
- Consolidate shipments where practical
- Use environmentally responsible delivery practices
Sustainability practices vary by Seller. Check the individual Seller's store or product information for more details.
11. Contact Us
For shipping-related enquiries, delivery problems, or assistance with an order, please contact us:
Email:support@elexbig.com
Online: Contact ELEXBIG via Elex AI through the chat widget on any Elexbig page.
Seller Support: You may also contact the Seller through the ELEXBIG messaging system regarding the fulfilment or delivery of your order.
Postal Address:
Elexbig Limited
Abuja, Nigeria
