Delivery Policy

1. Order Processing

All orders are processed after payment confirmation. Vendors are responsible for preparing and dispatching orders within the stated processing time.

2. Delivery Time

Delivery times vary depending on the customer’s location and the vendor.

• Major cities: Faster delivery
• Remote areas: May take longer

3. Shipping Responsibility

All vendors on ELEXBIG are responsible for packaging, shipping, and ensuring safe delivery of products to customers.

4. Delivery Charges

Delivery fees may depend on:

• Product size and weight
• Customer location
• Vendor shipping method
• Logistics provider used

5. Delivery Delays

Delays may occur due to:

• Weather conditions
• Logistics or courier issues
• Public holidays
• Vendor processing delays
• Incorrect customer address

6. Order Tracking

Customers can track their orders in real-time using the ELEXBIG tracking system:

👉 https://elexbig.com/orders/tracking

This allows customers to view:

• Order status
• Shipping progress
• Delivery updates

7. Failed Deliveries

If delivery fails due to incorrect address or customer unavailability, additional charges may apply for re-delivery.

8. Damaged or Missing Items

Customers must report damaged, missing, or incorrect items immediately after delivery for investigation and resolution.

9. Support

For any delivery-related issues, customers can contact ELEXBIG support for assistance.