Delivery Policy

Effective Date: July 21, 2026

At ELEXBIG, we work with verified vendors and trusted logistics partners to ensure your orders are delivered safely and efficiently. This Delivery Policy explains how orders are processed, shipped, and delivered across Nigeria.

1. Delivery Coverage

ELEXBIG delivers to most locations across Nigeria through our network of vendors and delivery partners. Delivery availability may vary depending on your location and the vendor.

2. Order Processing

After your order is confirmed and payment is successfully received:

Vendors begin processing your order.
Orders are inspected before dispatch where applicable.
Customers will receive order updates throughout the delivery process.

Processing times may vary depending on product availability and the vendor.

3. Estimated Delivery Time

Estimated delivery times are as follows:

Lagos: 1–3 business days
Major Cities: 2–5 business days
Other Locations in Nigeria: 3–7 business days

Delivery times are estimates and may vary due to factors beyond our control.

4. Delivery Charges

Delivery fees are calculated based on:

Delivery location
Product size and weight
Vendor location
Shipping method

The applicable delivery fee will be displayed during checkout before payment is completed.

5. Order Tracking

Where available, customers will receive tracking information or delivery updates after an order has been dispatched.

You can also monitor your order status through your ELEXBIG account.

6. Delivery Attempts

If a delivery cannot be completed because:

The delivery address is incorrect,
The recipient is unavailable,
The phone number provided cannot be reached,

additional delivery attempts or charges may apply.

Customers are responsible for providing accurate delivery information.

7. Delivery Inspection

Customers are encouraged to inspect their order upon delivery.

If you receive:

A damaged item,
An incorrect product,
Missing items,

please notify ELEXBIG within 7 days of delivery so we can investigate and assist you.

8. Delays

Although we strive to deliver orders on time, delays may occur due to:

Weather conditions
Public holidays
Security restrictions
High order volumes
Logistics disruptions
Vendor processing delays

ELEXBIG will keep customers informed whenever significant delays occur.

9. Failed Deliveries

If an order is returned because delivery could not be completed, ELEXBIG or the vendor may contact the customer to arrange redelivery. Additional shipping charges may apply where appropriate.

10. International Delivery

International shipping may be available for selected products or vendors. Delivery times, shipping fees, customs duties, taxes, and import regulations are the responsibility of the customer unless otherwise stated.

11. Buyer Protection

Eligible purchases on ELEXBIG are covered by our Buyer Protection program. If your order does not arrive or arrives significantly different from its description, please contact our support team for assistance.