ELEXBIG | Nigeria’s Trusted Tech Marketplace
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Below are frequently asked questions, you may find the answer for yourself.
To track your order visit:elexbig.com/orders/tracking
Elexbig is an online marketplace that connects customers with multiple sellers across different locations. This means that not all products on Elexbig are sold or shipped directly by Elexbig.
Delivery times may vary depending on several factors, including:
We always work to ensure your order is delivered as quickly and safely as possible.
Elexbig delivers products to customers across the country. Estimated delivery timelines are as follows:
Elexbig accepts secure payments through Paystack, including:
Available payment options may vary depending on your location and bank.
Yes. All payments on Elexbig are processed securely through Paystack using encrypted and industry-standard security technology to protect your payment information.
Your payment may be declined for several reasons, including:
If your payment fails, please try again or contact your bank for assistance.
We offer all our customers ultimate peace of mind. We have you covered 100% on every eligible purchase. Visit the Buyer Safety Page to learn more.
Elexbig is a trusted online marketplace that supports multiple independent sellers and brands. Because different sellers compete to offer the best deals, you may find the same product listed at different prices.
Price differences can happen due to factors such as:
By working with third-party sellers, Elexbig is able to provide a wider range of products, more choices, competitive pricing, and a better shopping experience for our customers.
If your order consists of items from more than one seller, your items will arrive separately. If your order consists of items from a single seller, your items may arrive together or separately. If your orders arrive separately, be rest assured that the remaining item(s) will be delivered shortly.
Elexbig allows customers to request a return within the approved return period after receiving their order. To qualify for a return, items must be unused, in their original condition, and returned with all original packaging, tags, accessories, and proof of purchase.
To start a return request, contact the Elexbig support team with your order details and reason for return. Once your request is approved, you will receive instructions on how and where to send your item. Returns sent without prior approval may not be accepted.
Yes. If you receive a defective, damaged, or incorrect item, please contact Elexbig immediately with photos of the item and packaging so the issue can be reviewed and resolved quickly.
