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ELEXBIG Prohibited & Restricted Content Policy

Last updated: 13 September 2026 · Version: 1.1

Operator: ELEXBIG (“ELEXBIG”, “we”, “us”, “our”)

ELEXBIG is a Nigerian online marketplace focused on electronics, gadgets, computers, mobile devices, renewable-energy products, security equipment, automotive electronics, home technology and related technology products.

This Prohibited & Restricted Content Policy explains which products, listings, content and activities are prohibited or restricted on ELEXBIG.

The policy applies to all Sellers, products, stores, product descriptions, images, videos, specifications, promotional content and other marketplace content.

It operates together with ELEXBIG's Terms and Conditions, Seller Policy & Code of Conduct, Community Guidelines, Intellectual Property & Takedown Policy, Authentic Items Policy, Buyer Guarantee, Returns & Refunds Policy, Delivery Guidelines, Packaging Guidelines, Content & Image Guidelines and Privacy Policy.

1. Purpose and Scope

1.1

This policy is designed to:

Protect ELEXBIG Buyers and Sellers.
Prevent counterfeit, stolen, fraudulent and unsafe technology products from being sold.
Maintain accurate and trustworthy product information.
Protect intellectual property rights.
Support compliance with applicable Nigerian laws and regulations.
Protect customers from dangerous, defective or misleading products.
Maintain the quality and integrity of the ELEXBIG marketplace.

1.2

The policy applies to products and content including:

Smartphones and tablets.
Computers and laptops.
Televisions and home entertainment equipment.
Audio equipment.
Gaming consoles and gaming accessories.
Smart gadgets and wearables.
Mobile accessories.
Car electronics.
Solar and renewable-energy equipment.
Inverters and batteries.
Security and surveillance equipment.
Networking and telecommunications equipment.
Electrical and electronic accessories.
Technology-related products and equipment.

2. Acceptance of This Policy

2.1

By registering as an ELEXBIG Seller or listing products on ELEXBIG, you agree to comply with this policy.

2.2

Sellers must review their listings and ensure that every product they offer complies with this policy.

2.3

Failure to comply may result in:

Listing removal.
Listing restrictions.
Product delisting.
Account warnings.
Account suspension.
Termination of selling privileges.
Delayed or withheld payouts where appropriate.
Cancellation of affected orders.
Reporting to relevant authorities where illegal activity is suspected.

3. ELEXBIG's Rights and Enforcement

3.1

This policy is not exhaustive.

ELEXBIG may prohibit, restrict, remove or refuse any product, listing or content that we reasonably determine:

Violates Nigerian law.
Presents a safety risk.
Is counterfeit or potentially counterfeit.
Is stolen or unlawfully obtained.
Contains misleading or fraudulent information.
Infringes intellectual property rights.
Creates an unacceptable risk to Buyers or Sellers.
Is inconsistent with ELEXBIG marketplace standards.

3.2

ELEXBIG may:

Remove or restrict listings.
Request changes to titles, descriptions, images or specifications.
Request proof of authenticity.
Request invoices or sourcing documents.
Request regulatory or conformity documents where applicable.
Request proof of ownership or authorisation.
Temporarily restrict products while investigating.
Suspend or terminate Seller accounts.
Restrict a Seller's ability to list certain products.
Cancel affected transactions where appropriate.
Report suspected illegal activity to competent authorities.

3.3

ELEXBIG may request documentation such as:

Supplier invoices.
Purchase receipts.
Import documentation.
Manufacturer documentation.
Distributor authorisation.
Warranty documentation.
Product registration or certification documents where applicable.
Safety or conformity documents.
Intellectual-property licences.
Proof of authenticity.

3.4

Failure to provide requested documentation within a reasonable period may result in removal of the affected listing or additional account restrictions.

4. Legal and Regulatory Compliance

4.1

Sellers must comply with applicable Nigerian laws, regulations, standards and regulatory requirements relating to the products they sell.

Depending on the product, this may include requirements administered by:

Standards Organisation of Nigeria (SON).
Federal Competition and Consumer Protection Commission (FCCPC).
Nigerian Copyright Commission.
Nigerian Communications Commission (NCC).
Other relevant Nigerian regulators or competent authorities.

4.2

Where a technology or electrical product is subject to applicable Nigerian standards, certification, conformity assessment, registration, labelling or other regulatory requirements, the Seller must ensure those requirements are satisfied.

SON's standards framework specifically covers areas including electrical/electronics, information technology, telecommunications and renewable energy.

4.3

SON also operates product certification and conformity-assessment programmes for applicable products, including relevant imported and locally manufactured products.

4.4

ELEXBIG does not treat the publication of a product listing as regulatory approval or certification of that product.

4.5

Sellers remain responsible for determining whether their products require certification, registration, approval, testing, labelling or other regulatory compliance.

5. Product Eligibility Requirements

Every product listed on ELEXBIG must:

Be lawful to sell in Nigeria.
Be genuinely available for sale.
Be accurately described.
Match the specifications shown in the listing.
Be appropriately packaged for delivery.
Be safe for its intended use.
Not be counterfeit.
Not be stolen.
Not be unlawfully obtained.
Not contain materially false or misleading information.
Comply with applicable product standards and regulatory requirements.

6. Smartphones and Tablets

6.1

Smartphones, tablets, iPads and similar mobile devices must be accurately described.

Sellers must not:

Sell stolen devices.
Sell devices with deliberately concealed activation locks.
Misrepresent storage capacity.
Misrepresent model numbers.
Misrepresent device condition.
Claim a device is brand new when it is used, refurbished or open-box.
Hide major repairs or defects.
Sell counterfeit devices as genuine branded products.

6.2 IMEI and Device Identification

Where applicable, Sellers must provide accurate device identification information.

Sellers must not:

Sell devices with tampered or altered IMEI information.
Sell cloned or unlawfully duplicated device identifiers.
Misrepresent the device's IMEI status.
Deliberately conceal a device's identity or history where disclosure is required.
Sell devices known to be stolen or unlawfully obtained.

6.3 Activation and Account Locks

Sellers must not knowingly sell devices that remain locked to:

Apple ID/iCloud.
Google accounts.
Samsung accounts.
Manufacturer security systems.
Enterprise management systems.
Other user accounts that prevent lawful use by the Buyer.

If a device has a material account or network restriction, the Seller must clearly disclose it before sale.

7. Used, UK-Used, Open-Box and Refurbished Products

ELEXBIG permits legitimate used and refurbished technology products provided they are accurately represented.

7.1

The Seller must clearly identify products as:

Used.
Pre-owned.
UK-used.
Refurbished.
Renewed.
Open-box.
Repaired.

as applicable.

7.2

Used products must include accurate information about their current condition.

Where relevant, Sellers should disclose:

Screen condition.
Battery health.
Battery replacement.
Previous repairs.
Replaced parts.
Water or liquid damage.
Cracks or dents.
Charging issues.
Camera issues.
Speaker or microphone issues.
Network restrictions.
Missing accessories.
Software limitations.
Other material defects.

7.3

Sellers must not:

Use stock images to conceal the actual condition of a used device where actual-item images are required.
Describe a refurbished phone as brand new.
Claim that a device has original parts when that is not known or accurate.
Claim a battery is original or genuine without reasonable basis.
Hide significant repairs or defects.

8. Computers and Laptops

Computers and laptops must be accurately described.

Sellers must not falsely represent:

Processor model.
Processor generation.
RAM capacity.
Storage capacity.
SSD/HDD type.
Graphics card.
Display resolution.
Display refresh rate.
Operating system.
Battery condition.
Screen condition.
Device condition.

8.1

Devices containing modified, unlocked, bypassed or illegally obtained software must not be represented as legitimate licensed systems.

8.2

Computers containing pirated operating systems, software or other infringing digital content may be prohibited.

9. Televisions and Home Entertainment

TVs, monitors, projectors, sound systems and related equipment must accurately state:

Screen size.
Resolution.
Display technology.
Refresh rate where applicable.
Smart-TV functionality.
Operating system.
Ports and connectivity.
Condition.
Warranty.
Included accessories.

Sellers must not exaggerate specifications or advertise non-existent features.

10. Gaming Products

Gaming consoles, controllers, games and gaming accessories may be listed where lawful.

10.1

Prohibited:

Counterfeit consoles.
Counterfeit controllers.
Pirated games.
Unauthorised copies of games.
Stolen gaming accounts.
Hacked or compromised accounts.
Fraudulently obtained digital products.
Products falsely represented as official manufacturer products.

10.2

Modified or jailbroken devices must be accurately described where they are permitted to be sold.

ELEXBIG may restrict products where the modification creates significant security, legal or consumer risks.

11. Mobile Accessories

Accessories such as:

Chargers.
Power adapters.
USB cables.
Earphones.
Headphones.
Cases.
Screen protectors.
Power banks.
Wireless chargers.
Memory cards.

may be listed provided they are genuine, accurately described and safe.

11.1

Prohibited or restricted accessories include:

Counterfeit branded chargers.
Counterfeit batteries.
Dangerous or poorly constructed power adapters.
Fake-capacity memory cards.
Fake-capacity power banks.
Unsafe charging products.
Products falsely claiming manufacturer certification.

12. Batteries and Power Products

Products such as:

Power banks.
Lithium-ion batteries.
Lithium-polymer batteries.
UPS systems.
Inverter batteries.
Solar batteries.
Portable power stations.

must be accurately described and safely packaged.

Sellers must not:

Misrepresent battery capacity.
Sell visibly swollen or damaged lithium batteries.
Conceal serious battery damage.
Claim a battery has a capacity that it does not provide.
Sell dangerous modified battery packs without appropriate safety controls.
Misrepresent battery chemistry or specifications.

Products presenting an immediate fire, explosion or serious electrical risk may be removed immediately.

13. Solar and Renewable-Energy Products

ELEXBIG permits technology products including:

Solar panels.
Inverters.
Solar generators.
Charge controllers.
Batteries.
Portable power stations.
Solar accessories.
Renewable-energy equipment.

13.1

Sellers must accurately state:

Wattage.
Voltage.
Battery capacity.
Output capacity.
Maximum load.
Battery chemistry where relevant.
Charging capability.
Compatibility.
Warranty.
Product condition.

13.2

Sellers must not use misleading claims such as:

Fake wattage.
Fake battery capacity.
Fake runtime.
Fake efficiency.
“Unlimited power” claims.
Guaranteed performance claims that cannot reasonably be supported.

13.3

Where applicable, renewable-energy products must meet relevant Nigerian standards and conformity requirements. SON's electrotechnical framework specifically includes renewable energy and solar technologies.

14. Security and Surveillance Equipment

Security technology may include:

CCTV cameras.
IP cameras.
DVRs.
NVRs.
Video doorbells.
Access-control systems.
Smart locks.
Alarm systems.
Security sensors.
GPS tracking devices.
Networking equipment.

14.1

Products must be marketed for lawful security, monitoring or technology purposes.

14.2

Prohibited uses include products primarily designed or marketed to:

Secretly intercept communications.
Steal passwords.
Capture credentials.
Hack accounts.
Bypass security systems.
Illegally access computers or networks.
Conduct unauthorised surveillance.

14.3

Ordinary security products such as CCTV cameras are permitted where marketed and used for legitimate purposes.

15. Networking and Telecommunications Equipment

Products such as:

Routers.
Wi-Fi devices.
Network switches.
Access points.
Modems.
Antennas.
Network cables.
Fibre equipment.

may be listed where lawful.

15.1

Sellers must accurately state:

Network standards.
Supported frequencies.
Speed ratings.
Ports.
Compatibility.
SIM/network compatibility where relevant.

15.2

Products that unlawfully interfere with telecommunications networks, intentionally jam communications, or facilitate unauthorised access may be prohibited.

16. Software and Digital Technology Products

Where ELEXBIG permits digital technology products, Sellers must have the legal right to distribute them.

16.1

Prohibited:

Pirated software.
Cracked software.
Stolen software licences.
Unauthorised licence keys.
Malware.
Ransomware.
Spyware.
Credential-stealing software.
Hacking tools primarily intended for unlawful activity.
Stolen accounts.
Fraudulently obtained digital licences.

16.2

Sellers must not advertise an unauthorised copy as an official product.

17. Counterfeit Technology Products

ELEXBIG strictly prohibits counterfeit technology products.

This includes:

Fake smartphones.
Fake branded chargers.
Fake batteries.
Fake power banks.
Fake memory cards.
Fake headphones.
Fake smartwatches.
Fake computer components.
Fake solar products.
Fake branded accessories.
Fake manufacturer packaging.
Products falsely represented as genuine.

17.1

A product must not be described as “original,” “genuine,” “authentic,” “official,” or “OEM” unless the Seller has a reasonable basis for making that representation.

18. Stolen and Unlawfully Obtained Devices

18.1

ELEXBIG prohibits the sale of stolen or unlawfully obtained technology products.

This includes:

Stolen phones.
Stolen laptops.
Stolen tablets.
Stolen gaming consoles.
Stolen cameras.
Stolen solar equipment.
Stolen networking equipment.
Devices obtained through fraud or theft.

18.2

ELEXBIG may request proof of ownership or purchase where a product's origin is questioned.

18.3

Where there are credible concerns that a product is stolen, ELEXBIG may restrict the listing and cooperate with appropriate authorities where legally required or appropriate.

19. Fake Specifications and Misleading Technology Claims

Sellers must provide accurate specifications.

Prohibited practices include:

Fake RAM.
Fake storage capacity.
Fake processor specifications.
Fake camera megapixel claims.
Fake battery capacity.
Fake solar wattage.
Fake inverter capacity.
Fake screen resolution.
Fake refresh rates.
Fake network speeds.
Fake waterproof ratings.
Fake certifications.
Fake warranty claims.
Fake manufacturer claims.

19.1

Sellers must not manipulate product specifications or images to make a product appear more capable than it actually is.

20. Dangerous or Unsafe Electronics

Products may be removed if they present an unreasonable safety risk.

Examples include:

Exposed electrical wiring.
Severely damaged power adapters.
Unsafe modified chargers.
Swollen lithium batteries.
Burn-damaged electrical devices.
Dangerous homemade electrical modifications.
Products with serious electrical faults.
Counterfeit electrical safety components.
Products subject to applicable safety restrictions or recalls.

Applicable electrical/electronic products may be subject to Nigerian standards and conformity requirements. SON's standards and certification framework is intended to support product safety, performance and conformity.

21. Illegal Weapons, Explosives and Dangerous Items

Although ELEXBIG is a technology marketplace, Sellers must not use the platform to list prohibited weapons or dangerous items.

Prohibited items include:

Firearms.
Ammunition.
Explosives.
Bombs.
Illegal weapons.
Weapon components where their sale is prohibited.
Tasers and prohibited electroshock weapons.
Other dangerous items whose sale through the marketplace is unlawful.

Technology products must not be marketed primarily as weapons or tools for violent wrongdoing.

22. Fraudulent and Deceptive Listings

Sellers must not:

Create fake product listings.
Advertise products they do not reasonably have access to.
Use fake discounts.
Manipulate prices to create false discounts.
Use another Seller's photographs without permission.
Impersonate a manufacturer or authorised dealer.
Make false warranty claims.
Make fake scarcity claims.
Advertise one product and ship another.
Hide material defects.
Use misleading product titles.
Use unrelated keywords to attract traffic.
Manipulate reviews or ratings.

23. Intellectual Property

ELEXBIG prohibits content that infringes intellectual property rights.

This includes:

Counterfeit products.
Pirated software.
Pirated games.
Unauthorised copies.
Stolen product photographs.
Stolen product descriptions.
Unauthorised logos.
Unauthorised trademarks.
Fake manufacturer branding.
Unauthorised branded merchandise.
Products designed to deceive customers into believing they are associated with another brand.

Intellectual-property complaints are handled under the ELEXBIG Intellectual Property & Takedown Policy.

24. Prohibited Technology-Related Content

Sellers must not use ELEXBIG to promote:

Malware.
Ransomware.
Credential theft.
Phishing tools.
Password-stealing tools.
Hacking services.
Stolen accounts.
SIM-swap services.
Device theft services.
Fraud tools.
Carding tools.
Identity theft tools.
Unauthorised access services.
Tools primarily designed to bypass security protections for unlawful purposes.

Legitimate cybersecurity, networking, testing and educational products may be permitted where they have legitimate uses and are not primarily marketed for unlawful activity.

25. Products That Circumvent Device Security

ELEXBIG may prohibit products or services primarily intended to:

Bypass activation locks on stolen devices.
Remove security protections from devices without authorisation.
Unlock devices unlawfully.
Bypass manufacturer security systems for fraudulent purposes.
Circumvent access controls on stolen or compromised equipment.

Legitimate repair and device-service equipment may be permitted where marketed and used lawfully.

26. Product Recalls and Unsafe Products

Sellers must not knowingly sell products that are:

Subject to an applicable recall where sale is prohibited.
Known to be unsafe.
Seriously defective.
Counterfeit.
Tampered with in a dangerous manner.
Prohibited from sale by a competent authority.

If ELEXBIG becomes aware of a potentially dangerous product, we may:

Remove the listing.
Suspend sales.
Contact affected Buyers.
Contact the Seller.
Request additional information.
Require corrective action.
Notify or cooperate with relevant authorities where appropriate.

27. Restricted Technology Products

Some products may be allowed only when specific requirements are satisfied.

These may include:

Electrical appliances.
High-powered electrical equipment.
Batteries.
Solar equipment.
Inverters.
Telecommunications equipment.
Radio-frequency equipment.
Networking equipment.
Security equipment.
Certain imported electronics.
Products subject to applicable SON standards or certification requirements.

Where documentation is required, ELEXBIG may request evidence before approving or continuing the listing.

SON's product certification framework includes conformity assessment and certification for applicable products, while its technical committees specifically cover communications equipment, electrical appliances, IT and renewable-energy technologies.

28. Imported and International Products

Imported technology products may be sold where legally imported and otherwise compliant.

Sellers must not knowingly list:

Smuggled goods.
Counterfeit imports.
Products falsely declared or misrepresented.
Products prohibited from importation.
Products that fail applicable Nigerian regulatory requirements.

Where applicable, imported products subject to SON regulation may require conformity assessment or other applicable documentation. SON's international product certification framework includes SONCAP for relevant regulated imports.

29. Used and Refurbished Product Photos

For used, refurbished, open-box and pre-owned technology products, Sellers must use images that accurately represent the product being sold where ELEXBIG requires actual-item photographs.

Sellers must not:

Hide damage.
Digitally remove cracks or defects.
Use photographs of a better-condition device.
Use manufacturer images to imply that the actual used item is in brand-new condition.