Terms of Service

Welcome to ELEXBIG. These Terms of Service (“Terms”) govern your access to and use of the ELEXBIG platform, website, services, and marketplace.

By accessing or using ELEXBIG, you agree to comply with these Terms. If you do not agree with any part of these Terms, please do not use the platform.

1. About ELEXBIG

ELEXBIG is a multi-vendor eCommerce marketplace that connects customers with independent vendors and distributors offering gadgets, electronics, accessories, and technology-related products.

2. User Eligibility

By using ELEXBIG, you confirm that:

• You are legally able to enter into binding agreements
• The information you provide is accurate
• You will comply with all applicable laws and regulations

3. User Accounts

3.1 Users may be required to create an account to access certain platform features.

3.2 Users are responsible for maintaining the confidentiality of their account credentials.

3.3 ELEXBIG reserves the right to suspend or terminate accounts involved in fraudulent, abusive, or unauthorized activities.

4. Marketplace Operations

4.1 ELEXBIG operates as an online marketplace connecting buyers and independent vendors.

4.2 Vendors are responsible for:

• Product listings
• Pricing
• Inventory
• Shipping
• Product quality
• Customer fulfillment

4.3 ELEXBIG may moderate listings and remove products that violate marketplace policies.

5. Orders & Payments

5.1 All orders placed through the platform are subject to product availability and payment verification.

5.2 Prices displayed on the platform may change without prior notice.

5.3 ELEXBIG reserves the right to cancel suspicious or fraudulent transactions.

5.4 Payment processing may be handled through third-party payment providers.

6. Shipping & Delivery

6.1 Delivery timelines may vary depending on vendor location and logistics providers.

6.2 Vendors are responsible for order fulfillment and shipping accuracy.

6.3 ELEXBIG is not liable for delays caused by logistics providers, force majeure events, or vendor operational issues.

7. Returns & Refunds

7.1 Customers may request returns or refunds in accordance with marketplace policies.

7.2 Refund approvals are subject to product condition, eligibility, and investigation.

7.3 ELEXBIG reserves the right to review disputes and make final decisions regarding refund claims.

8. Prohibited Activities

Users may not:

• Engage in fraudulent activities
• Upload false or misleading information
• Circumvent marketplace systems
• Violate intellectual property rights
• Use the platform for illegal purposes
• Attempt unauthorized access to platform systems

9. Intellectual Property

9.1 All ELEXBIG branding, logos, designs, software, and platform content remain the property of ELEXBIG unless otherwise stated.

9.2 Users may not reproduce, copy, or redistribute platform materials without written permission.

10. Vendor Responsibilities

Vendors agree to:

• Provide authentic products
• Maintain accurate inventory
• Deliver products promptly
• Comply with marketplace standards
• Respond professionally to customer inquiries

Failure to comply may result in penalties, suspension, or account termination.

11. Limitation of Liability

11.1 ELEXBIG provides the platform “as is” without warranties of uninterrupted availability.

11.2 ELEXBIG shall not be liable for:

• Vendor misconduct
• Shipping delays
• Product defects
• Indirect or consequential damages
• Third-party service failures

12. Platform Modifications

ELEXBIG reserves the right to:

• Update platform features
• Modify marketplace policies
• Change commission structures
• Restrict or discontinue services at any time

13. Privacy

User information is handled according to the ELEXBIG Privacy Policy.

14. Termination

ELEXBIG reserves the right to suspend or terminate accounts that violate these Terms or engage in harmful activities.

15. Governing Law

These Terms shall be governed and interpreted in accordance with the laws applicable in Nigeria.

16. Contact Information

For questions regarding these Terms, please contact:

ELEXBIG
Nigeria’s Trusted Electronics Marketplace
https://elexbig.com