Conditions of Use

Last updated: 24 March 2026 · Version: 1.1

Operator: Elexbig Limited (“Elexbig”, “we”, “us”, “our”)

Welcome to Elexbig (the “Website”). Elexbig is a marketplace platform that enables independent third-party sellers (“Sellers”) to offer goods to customers (“Buyers”). Elexbig does not sell products itself but provides the platform, infrastructure, and services to facilitate transactions between Buyers and Sellers.

By accessing the Website, creating an account, placing an order, or using any Elexbig services, you acknowledge that you have read, understood, and agree to be bound by these Conditions of Use and any Service-specific terms we publish (together, the “Terms”). If any Service-specific terms conflict with these Conditions of Use, the Service-specific terms prevail for that specific Service.

If you do not agree to these Terms, you must not use Elexbig.

1. Acceptance and Agreement

1.1 By using Elexbig, you confirm that you are at least 18 years old or are using the service with the involvement and consent of a parent or legal guardian.

1.2 You warrant that all information you provide is accurate, current, and complete, and you agree to update your information as necessary to maintain its accuracy.

1.3 If you are accepting these Terms on behalf of a company, organization, or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms, and the entity agrees to be bound accordingly.

2. Privacy and Data Protection

2.1 Please review our Privacy Policy, which forms part of these Terms, to understand how we collect, use, disclose, and protect your personal information under the Nigeria Data Protection Act, 2023 (NDPA)

2.2 By using Elexbig, you consent to our processing of your information in accordance with the Privacy Policy, including the collection of device information, browsing behaviour, and transaction data necessary to operate the marketplace.

2.3 We take data protection seriously and implement appropriate technical and organisational measures to secure your personal information against unauthorised access, loss, or misuse.

2.4 You have rights under the Nigeria Data Protection Act, 2023 (NDPA) to access, correct, and request deletion of your personal information, subject to certain legal exceptions.

3. Electronic Communications

3.1 When you use Elexbig or communicate with us by email, form submission, in-app messaging, or any other electronic means, you are communicating electronically.

3.2 You consent to receive communications from us electronically. We may communicate with you by email, notices posted on your account dashboard, website announcements, SMS messages, push notifications, or other electronic means.

3.3 You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

3.4 You are responsible for maintaining a valid email address and ensuring that our communications are not blocked by spam filters or other security settings.

3.5 You may manage your communication preferences in your account settings, but certain transactional communications (such as order confirmations and important account notices) cannot be disabled.

4. Intellectual Property Rights

Copyright

4.1 All content made available through Elexbig, including but not limited to text, graphics, logos, icons, images, audio clips, video clips, data compilations, software, page layout, underlying code, and user interface designs, is owned by Elexbig, its licensors, or its content suppliers and is protected by Copyright Act, 2022 of the Federal Republic of Nigeria and international copyright laws.

4.2 Except to the extent necessary for your personal, lawful use of the Website as a Buyer or Seller, you must not copy, reproduce, republish, upload, post, transmit, publicly display, adapt, compile, scrape, data-mine, frame, deep-link, or create derivative works from Elexbig content without our prior written consent.

4.3 You may not use automated systems (including robots, spiders, or scrapers) to access or extract data from Elexbig without our express written permission, except as permitted by standard search engine technology.

Trade Marks

4.4“Elexbig” and associated logos, graphics, page headers, button icons, scripts, and service names are trade marks, registered trade marks, or trade dress of ELEXBIG LTD in Nigeria and/or other jurisdictions.

4.5 You must not use our trade marks or trade dress in any manner that is likely to cause confusion, or that disparages or discredits Elexbig, without our prior written permission.

4.6 Other marks, names, and logos appearing on the Website are the property of their respective owners and may not be used without permission of the relevant owner.

5. Grant of Rights and Restrictions

Licence Grant

5.1 Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable licence to access and make personal, non-commercial use of the Website in accordance with these Terms and applicable law.

5.2 This licence does not permit:

• Resale or commercial exploitation of the Website or its content
• Collection, compilation, or use of product listings, descriptions, prices, or other content for commercial purposes
• Derivative use of the Website or its content
• Use of data mining, robots, scraping tools, or similar data gathering and extraction methods
• Downloading or copying of account information for the benefit of another merchant or business
• Any use that competes with or attempts to replicate the Elexbig marketplace

Licence Termination

5.3 Any unauthorised use or breach of these Terms automatically terminates the licence granted by us. Upon termination, you must immediately cease all use of the Website and destroy any downloaded or printed materials.

6. Your Elexbig Account

Account Creation and Management

6.1 You may need to create an account to access certain features of Elexbig, including making purchases or selling products.

6.2 You are fully responsible for maintaining the confidentiality of your account credentials (username and password) and for all activities that occur under your account, whether authorised by you or not.

6.3 You must:

• Use a strong, unique password
• Keep your password secure and not share it with others
• Log out from shared or public devices
• Notify us immediately at support@elexbig.comof any suspected unauthorised access or security breach
• Ensure that all information in your account is accurate, current, and complete

6.4 You may not transfer or sell your account to another person without our prior written consent.

6.5 We reserve the right to refuse registration, cancel accounts, or remove or edit content at our discretion.

Prohibited Uses

6.6 You must not use Elexbig:

• In any way that causes, or is likely to cause, interruption, damage, impairment, or overloading of the Website or its infrastructure
• For any fraudulent, unlawful, or unauthorised purpose
• In breach of these Terms, our other policies, or any applicable laws or regulations
• To impersonate any person or entity, or falsely state or misrepresent your affiliation with any person or entity
• To interfere with or circumvent security features of the Website
• To harvest or collect information about users without their consent
• To transmit spam, chain letters, or unsolicited communications
• To introduce viruses, malware, or other malicious code

Account Suspension and Termination

6.7 We may suspend, restrict, or terminate your access to Elexbig immediately and without prior notice where we reasonably believe:

• You have breached these Terms or any of our policies
• There is a risk of fraud, financial loss, or legal liability to Elexbig or other users
• Your account has been compromised or is being used for unauthorised purposes
• We are required to do so by law or court order

6.8 Upon termination, all rights granted to you under these Terms will immediately cease, and you must stop all use of the Website. Termination does not affect any rights or obligations that arose before termination.

6.9 You may close your account at any time by contacting support@elexbig.com Account closure is subject to completion of all outstanding orders and resolution of any disputes.

7. User-Generated Content

Reviews, Comments, and Feedback

7.1You may post reviews, comments, questions, ratings, and other content (“User Content”), provided it complies with these Terms and our Community Guidelines.

7.2 User Content must be:

• Lawful and not in breach of any third-party rights
• Accurate, truthful, and not misleading
• Relevant to the product, service, or topic being discussed
• Free from defamatory, obscene, offensive, discriminatory, or abusive material
• Not spam, advertising, or unsolicited commercial communications
• Based on genuine personal experience (for reviews)

7.3 You must not post content that:

• Infringes copyright, trade marks, or other intellectual property rights
• Contains malware, viruses, or other harmful code
• Violates privacy or data protection laws
• Constitutes hate speech, harassment, or threats
• Encourages illegal activity or self-harm
• Is false, fake, or incentivised

Licence to User Content

7.4 By posting User Content on Elexbig, you grant us a worldwide, non-exclusive, royalty-free, perpetual, irrevocable, transferable, and sublicensable right and licence to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform, and display such content in any media format and through any media channels, including for promotional and advertising purposes.

7.5 You retain ownership of any intellectual property rights in the User Content you post, but you grant us the broad licence set out above to enable us to operate and promote the marketplace.

7.6 You represent and warrant that:

• You own or control all rights to the User Content you post
• The User Content does not violate these Terms or any applicable law
• The User Content does not infringe any third-party rights
• You have obtained all necessary permissions and consents

Content Moderation

7.7 We reserve the right (but have no obligation) to monitor, review, edit, or remove any User Content at our sole discretion, for any reason, without notice.

7.8 We do not endorse or verify User Content and are not responsible for its accuracy, quality, or legality. User Content represents the views of the person posting it, not Elexbig.

7.9 You agree to indemnify Elexbug for any claims arising from User Content you post, except to the extent such claims arise from our failure to remove content after receiving valid notice of its unlawful nature and having a reasonable opportunity to do so.

8. Intellectual Property Complaints

8.1 We respect intellectual property rights and expect our users to do the same.

8.2 If you believe that content or a listing on Elexbig infringes your intellectual property rights, you must send a detailed notice to support@elexbig.comcontaining:

• Your name and contact details
• Identification of the intellectual property right claimed to be infringed
• Evidence of your ownership or authorisation to act on behalf of the owner
• The specific URL(s) or location of the allegedly infringing material
• A statement that you have a good faith belief that the use is not authorised
• A statement that the information in your notice is accurate
• Your physical or electronic signature

8.3 Upon receiving a valid notice, we may:

• Remove or disable access to the allegedly infringing material
• Notify the Seller or user who posted the content
• Terminate repeat infringers' accounts
• Provide the notice to the alleged infringer

8.4 False or bad faith claims of infringement may result in account termination and potential legal liability.

9. Sanctions, Export Control, and International Trade

9.1 You must comply with all applicable international trade laws, including Nigeria export controls, sanctions laws, and the import requirements of destination countries.

9.2 You may not use Elexbig to offer, sell, or purchase goods or services:

• To or from sanctioned countries, regions, or territories
• To or from persons or entities on sanctions lists
• That are subject to export restrictions or prohibitions

9.3 You represent and warrant that you are not located in, under the control of, or a national or resident of any sanctioned country, and that you are not on any sanctions or prohibited persons list.

10. Software and Applications

10.1 Any software, mobile applications, APIs, or other technology we provide to access Elexbig is licensed to you, not sold, and remains our property or the property of our licensors.

10.2 Software may include automatic updates, patches, and version upgrades, which you consent to by using the software. These updates may be necessary for security, functionality, or legal compliance.

10.3 You must not reverse engineer, decompile, disassemble, or attempt to derive source code from any software, except to the extent such restriction is prohibited by mandatory applicable law.

10.4 Third-party software or services integrated into Elexbig may be subject to separate terms and conditions provided by those third parties.

11. Third-Party Sellers and Services

11.1 Elexbig is a marketplace that hosts listings from independent third-party Sellers. These Sellers are responsible for their own products, listings, and business practices.

11.2 We do not manufacture, source, inspect, store, or directly supply the products listed by Sellers. We do not control and are not responsible for the quality, safety, legality, accuracy of descriptions, or availability of products offered by Sellers.

11.3 Third-party Sellers may operate their own websites or stores with separate terms and policies. You should review these carefully before transacting with them.

11.4 We may feature links to external websites, services, or resources that are not under our control. We are not responsible for the content, policies, or practices of any third-party websites or services.

11.5 Your interactions with third-party Sellers are solely between you and the Seller, although we may assist with facilitating communication and dispute resolution.

12. Elexbig's Role in the Marketplace

Platform Provider

12.1 Elexbig operates as a venue and platform where Sellers list and sell products directly to Buyers. We provide the technology, infrastructure, payment processing, and support services that enable these transactions.

12.2 The contract of sale for each transaction is formed directly between the Buyer and the Seller. Elexbig is not a party to this contract and acts only as the platform facilitating the transaction.

12.3 Elexbig is not the Buyer's or Seller's agent, representative, or trustee, except that we act as the Seller's limited payments collection agent for the purpose of accepting payments from Buyers and remitting proceeds to Sellers, less applicable fees.

Seller Responsibilities

12.4 Sellers are responsible for:

• Creating accurate and complete product listings
• Ensuring products comply with all applicable laws, safety standards, and regulations
• Setting prices and managing inventory
• Packaging and shipping orders promptly and safely
• Providing customer service, including handling returns and refunds
• Complying with tax, VAT, and business registration requirements
• Maintaining adequate product liability insurance

Buyer Protections

12.5 To promote a safe and trustworthy marketplace, Elexbig may:

• Provide dispute resolution assistance through our Buyer Guarantee programme
• Monitor and remove listings that violate our policies
• Suspend or terminate Sellers who fail to meet our standards
• Coordinate with Sellers on behalf of Buyers to resolve issues
• Process refunds and returns where appropriate
• Hold funds to ensure Seller compliance

12.6 These protections supplement (but do not replace) your statutory rights underapplicable Nigerian consumer protection laws, including the Federal Competition and Consumer Protection Act, 2018 (FCCPA) and other applicable laws and regulations of the Federal Republic of Nigeria.

12.7 The ELEXBIG Buyer Guarantee provides protection to eligible buyers in accordance with the terms and conditions set out in the ELEXBIG Buyer Guarantee Policy.

Chargebacks and Payment Disputes

12.8 If you have a problem with an order, you should use Elexbig’s Buyer Guarantee process before contacting your bank or card issuer. Initiating a chargeback while a Elexbig dispute or return is open may result in suspension of your account and cancellation of your open claim. Full details are set out in the Returns & Refunds Policy, section 11B.

13. Disclaimers and Limitation of Liability

Service Disclaimer

13.1 Elexbig and all content, products, and services available through the Website are provided on an “as is” and “as available” basis without any warranties or representations of any kind, whether express, implied, or statutory.

13.2 To the maximum extent permitted by law, we disclaim all warranties and representations, including but not limited to:

• Warranties of merchantability, fitness for a particular purpose, and non-infringement
• That the Website will be uninterrupted, timely, secure, or error-free
• That any defects or errors will be corrected
• That the Website is free from viruses, malware, or other harmful components
• The accuracy, reliability, or completeness of content, listings, or information provided by Sellers or other users

Limitation of Liability

13.3 To the maximum extent permitted by law, Elexbig, its directors, officers, employees, agents, and affiliates shall not be liable for:

• Any losses not directly caused by our breach of these Terms
• Business losses, including loss of profits, revenue, contracts, anticipated savings, business opportunity, goodwill, or wasted expenditure
• Indirect, special, incidental, consequential, or punitive losses or damages
• Loss or corruption of data or information
• Delays, failures, interruptions, or loss of service caused by events outside our reasonable control
• Actions, omissions, products, services, or conduct of Sellers or other third parties

Maximum Liability

13.4 Where liability cannot be excluded or limited by law, our maximum aggregate liability to you for any claims arising from or related to your use of ELEXBIG is limited to:

• For transaction-related claims (involving purchases or sales on the platform): the greater of ₦100,000 or the total amount paid in the specific transaction(s) directly giving rise to the claim.
• For service-related claims (including website availability, account access, or technical issues): the greater of ₦100,000 or the total fees you paid to ELEXBIG in the 12 months immediately preceding the event giving rise to the claim.

Statutory Rights

13.5 Nothing in these Terms limits or excludes any rights or remedies you may have under applicable Nigerian consumer protection laws, including the Federal Competition and Consumer Protection Act, 2018 (FCCPA), or any other mandatory rights that cannot lawfully be excluded or limited by contract.

13.6 Where applicable, Nigerian consumer protection laws provide consumers with rights and remedies concerning the quality, safety, description, suitability, and conformity of goods and services. Nothing in these Terms is intended to exclude or restrict any statutory consumer rights that cannot lawfully be excluded or limited under Nigerian law.

Indemnification

13.7 You agree to indemnify, defend, and hold harmless Elexbig, its directors, officers, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising from or related to:

• Your breach of these Terms or any applicable law
• Your violation of any third-party rights, including intellectual property, privacy, or other proprietary rights
• Any User Content you post
• Your use or misuse of the Website

14. Governing Law and Dispute Resolution

Governing Law

14.1 These Conditions of Use and any dispute or claim arising out of or in connection with them or their subject matter (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of the Federal Republic of Nigeria.

Jurisdiction

14.2 The parties irrevocably submit to the non-exclusive jurisdiction of the courts of the Federal Republic of Nigeria in respect of any dispute or claim arising out of or in connection with these Conditions of Use.

Dispute Resolution Process

14.3 Before commencing formal legal proceedings, you agree to:

• Contact us at support@elexbig.com with details of your dispute
• Attempt to resolve the matter through good faith negotiations for at least 30 days
• If not resolved through negotiation, submit the dispute to mediation before commencing any court or arbitration proceedings

Mandatory Mediation

14.4 If a dispute cannot be resolved through good-faith negotiation, the parties shall first attempt to resolve the dispute through mediation before commencing formal legal proceedings, unless urgent legal or injunctive relief is required. The parties may mutually agree on a suitable mediator and the location and procedure for the mediation.

14.5 The costs of mediation shall be shared equally between the parties unless otherwise agreed in writing. Mediation shall be conducted confidentially and on a without-prejudice basis, except where disclosure is required by law.

Individual Disputes Only

14.6 To the extent permitted by applicable Nigerian law, disputes between you and ELEXBIG LTD shall be resolved on an individual basis. Nothing in these Terms is intended to limit or waive any statutory rights or remedies that cannot lawfully be excluded.

14.7 Nothing in this section prevents either party from seeking urgent injunctive, equitable, or other interim relief from a court of competent jurisdiction where delay could cause serious or irreparable harm.

International Convention

14.8 The United Nations Convention on Contracts for the International Sale of Goods (CISG) does not apply to these Terms or to transactions conducted through ELEXBIG, to the extent permitted by applicable law.

15. Changes to Services and Terms

Service Changes

15.1 We reserve the right to modify, suspend, discontinue, or restrict access to any part of Elexbig at any time, with or without notice, for reasons including but not limited to:

• Technical maintenance, upgrades, or improvements
• Security concerns or vulnerabilities
• Legal or regulatory requirements
• Business or strategic decisions

15.2 Where practicable and appropriate, we will provide reasonable advance notice of materially adverse changes to services. However, we may make changes immediately where required for legal, security, or technical reasons.

Amendments to Terms

15.3 We may amend these Conditions of Use from time to time by posting an updated version on the Website with a new “last updated” date and version number.

15.4 Material changes will be notified through:

• Email to your registered email address
• Prominent notice on the Website
• In-app notification

15.5 For material changes, we will provide at least 30 days’ advance notice before the updated Terms take effect. During this notice period, you may continue using Elexbig under the existing Terms. If you do not agree to the changes, you must stop using Elexbig before the effective date.

15.6 Your continued use of Elexbig after the effective date of any changes constitutes your acceptance of the updated Terms. Non-material changes (such as corrections, clarifications, or changes required by law) may take effect immediately upon posting.

15A. AI-Assisted Services

15A.1 Elexbig uses artificial intelligence technology, including our AI assistant “Elex” (powered by Tawk.to), to assist with customer service enquiries, dispute resolution, content moderation, and other support functions.

15A.2 AI-assisted interactions may include:

• Responding to customer support messages and enquiries
• Assisting with the initial assessment of dispute and return claims
• Content moderation for listings and user-generated content
• Fraud detection and risk assessment
• Personalised recommendations and search assistance

15A.3 You have the right to request human review of any decision or response generated by our AI systems. To request human review, contact us at support@elexbig.com with the subject line “Request Human Review” and details of the relevant interaction or decision.

15A.4 Elexbig is not liable for errors, omissions, or inaccuracies arising from AI-assisted interactions where you have had a reasonable opportunity to request human review and did not do so, or where such errors did not cause you material harm.

15A.5 AI systems may process personal information you provide during support interactions. This processing is covered by our Privacy Policy, including the AI and automated processing provisions.

16. General Provisions

Entire Agreement

16.1 These Conditions of Use, together with our Privacy Policy and other policies referenced herein, constitute the entire agreement between you and Elexbig regarding your use of the Website and supersede all prior agreements, understandings, and representations.

Severability

16.2 If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision shall be severed and the remaining provisions shall remain in full force and effect.

Waiver

16.3 No failure or delay by Elexbig in exercising any right, power, or privilege under these Terms shall operate as a waiver thereof, nor shall any single or partial exercise preclude any other or further exercise or the exercise of any other right, power, or privilege.

Assignment

16.4 You may not assign, transfer, or delegate your rights or obligations under these Terms without our prior written consent. Any attempted assignment in violation of this provision shall be void.

16.5 We may assign, transfer, or delegate our rights and obligations under these Terms without your consent, including in connection with a merger, acquisition, corporate reorganisation, or sale of assets.

Force Majeure

16.6 Neither party shall be liable for any failure or delay in performance due to circumstances beyond its reasonable control, including but not limited to acts of God, war, terrorism, civil unrest, government actions, labour disputes, internet or telecommunications failures, power outages, fires, floods, earthquakes, or pandemics.

Survival

16.7 The following provisions shall survive termination or expiration of these Terms: sections 4 (Intellectual Property Rights), 7 (User-Generated Content), 8 (Intellectual Property Complaints), 13 (Disclaimers and Limitation of Liability), 14 (Governing Law and Dispute Resolution), and this section 16 (General Provisions).

17. Age Restrictions and Parental Consent

17.1 Elexbig is not intended for use by persons under the age of 18 years.

17.2 If you are under 18, you may only use Elexbig under the supervision and with the consent of a parent or legal guardian who agrees to be bound by these Terms on your behalf.

17.3Parents and guardians are responsible for monitoring their children's use of Elexbig and for all orders, purchases, or activities conducted by minors under their supervision.

18. Contact Information and Support

18.1 For questions, concerns, or support regarding these Conditions of Use or the Elexbig marketplace, please contact us:

Email:support@elexbig.com

Postal Address:
abuja nigeria

18.2 For urgent matters involving safety concerns, fraud, or illegal activity, please email support@elexbig.com with “URGENT” in the subject line.

19. Reporting and Safety

19.1 You may report unsafe, prohibited, fraudulent, or infringing listings and content through:

• Email to support@elexbig.com

19.2 We take all reports seriously and will investigate promptly. Please provide as much detail and evidence as possible to assist our review.

19.3 For guidance on appropriate conduct and communication, please review our Community Guidelines

20. Elexbig Coins & Loyalty Programme

20.1 Elexbig operates a loyalty programme (“Elexbig Coins”) that allows customers to earn coins through purchases, reviews, referrals, and other activities, and redeem those coins for wallet credit (100 coins = ₦1) Full details of earning activities, tier thresholds, redemption rates, expiry, clawback rules, and programme terms are set out in the Elexbig Coins Terms & Conditions.

20.2 By participating in the Elexbig Coins programme, you agree to the Elexbig Coins Terms & Conditions, which form part of these Terms of Service. In the event of any conflict, the Elexbig Coins Terms prevail in respect of the loyalty programme.