Building Trust Through Technology & Service   

Founded with a Simple Mission

At ELEXBIG, we believe Nigerians deserve access to quality electronics, gadgets, and modern technology products without worrying about fake items, unreliable sellers, or poor customer service.

ELEXBIG was created to build a trusted ecommerce platform where customers can shop with confidence, convenience, and peace of mind

Meet the Founder       
 

Dike Princewill Chidera                  

Founder & CEO

I’ve always loved technology and the way it can make life easier for people. Over time, I noticed that many Nigerians still struggle to confidently shop online, especially when it comes to gadgets and electronics. A lot of people worry about fake products, unreliable sellers, delayed deliveries, or simply not getting what they paid for.

That experience inspired me to start ELEXBIG.

I wanted to build an ecommerce platform that people can genuinely trust — a place where customers feel comfortable shopping, asking questions, and knowing they’ll be treated fairly.

As someone with a background in Computer Science, I’m passionate about using technology to create better experiences for everyday people. But beyond technology, I care deeply about building a brand that listens to customers, values honesty, and keeps improving.

For me, ELEXBIG is more than just an online store. It’s a vision to create a trusted platform that makes quality technology products more accessible to Nigerians while delivering a better and more reliable shopping experience.

Why ELEXBIG Was Started

• The Nigerian ecommerce space has many challenges:  
  Counterfeit products  
  Delayed deliveries  
  Poor communication  
  Lack of trust between buyers and sellers

ELEXBIG was built to change that experience.  
Our goal is to create a platform where customers feel secure ordering electronics and technology products online — knowing they are dealing with a brand that values honesty, transparency, and customer satisfaction.

Our Vision for Customers

We are building more than just an online store.

• ELEXBIG is focused on creating:  
  A trusted shopping experience  
  Affordable access to modern technology  
  Reliable delivery and support  
  Strong customer relationships  
  A platform Nigerians can confidently recommend to family and friends

Our Journey

The Beginning

ELEXBIG started with a simple idea: combine technology, trust, and customer-focused service into one growing ecommerce brand.

Today

Every day, we keep working to make shopping on ELEXBIG easier, safer, and more reliable for our customers.

The Future

Our vision is to become one of Nigeria’s leading destinations for electronics, gadgets, and modern technology products.

Our Promise

How We Build Customer Trust

At ELEXBIG, we understand that trust must be earned through action, not just words. That is why we are continuously building systems and processes designed to give customers a safer and more reliable shopping experience.

Product Authenticity

We are committed to reducing the risk of counterfeit or low-quality products on our platform. Products listed on ELEXBIG are carefully reviewed, and we continue working with trusted vendors and suppliers to help customers access quality electronics and technology products.

Return & Customer Protection

Customer satisfaction is important to us. If customers experience issues with eligible orders, our support team is available to assist and help guide customers through our support and resolution process.

Vendor Fulfillment & Delivery

Orders placed on ELEXBIG are fulfilled and delivered by independent vendors and logistics partners. We continuously work with vendors to encourage reliable order handling, timely delivery, and better customer service standards.

Product & Vendor Verification Process

We are building verification and review processes designed to improve transparency, reduce risk, and maintain better quality standards for products and vendors on the platform.

Customer Support & Communication

We believe good communication builds confidence. Our customer support team is committed to responding to inquiries, assisting customers throughout the ordering process, and continuously improving the shopping experience on ELEXBIG. 

Every order, customer interaction, and improvement we make is part of our commitment to building long-term trust.