ELEXBIG PRIVACY POLICY

Last Updated: June 2026

1. Purpose

ELEXBIG is committed to protecting the privacy, confidentiality, and security of personal data collected from users of the ELEXBIG Marketplace.

This Privacy Policy explains how we collect, use, store, share, and protect personal information when you use our services.

By accessing or using ELEXBIG, you agree to the practices described in this Policy.

2. Scope

This Policy applies to:

• Customers
• Vendors
• Visitors
• Partners
• Any user of the ELEXBIG Marketplace or related services

3. Information We Collect

We may collect the following types of information:

3.1 Personal Information

• Full name
• Email address
• Phone number
• Delivery address
• Billing information
• Account login details

3.2 Business Information (Vendors)

• Business name
• Registration details
• Tax information (where required)
• Bank account details for settlement
• Identity verification documents

3.3 Transaction Information

• Order history
• Payment status
• Refunds and returns
• Escrow and settlement records

3.4 Technical Information

• IP address
• Device type
• Browser type
• Operating system
• Location data (approximate or precise, where permitted)
• Cookies and tracking data

4. How We Collect Information

We collect information when you:

• Create an account
• Place or fulfill orders
• Make or receive payments
• Contact customer support
• Use the website or mobile platform
• Participate in promotions or surveys

We may also collect information from third-party service providers, including payment processors and logistics partners.

5. How We Use Your Information

ELEXBIG uses collected data to:

• Process orders and payments
• Facilitate escrow services
• Deliver products
• Manage vendor settlements
• Provide customer support
• Improve platform performance
• Detect fraud and prevent abuse
• Enforce marketplace policies
• Comply with legal obligations

6. Sharing of Information

We may share information with:

• Vendors (for order fulfillment)
• Logistics and delivery partners
• Payment processors and financial institutions
• Regulatory and government authorities (where required by law)
• Fraud prevention and security providers
• Internal ELEXBIG compliance teams

We do not sell personal data to third parties.

7. Data Storage and Security

ELEXBIG implements appropriate technical and organizational measures to protect personal data against:

• Unauthorized access
• Loss or theft
• Misuse
• Alteration or disclosure

However, no system is 100% secure, and users acknowledge this risk when using the platform.

8. Data Retention

We retain personal data only as long as necessary to:

• Fulfill orders and transactions
• Comply with legal obligations
• Resolve disputes
• Enforce agreements
• Maintain business records

After this period, data may be securely deleted or anonymized.

9. Cookies and Tracking Technologies

ELEXBIG may use cookies and similar technologies to:

• Improve user experience
• Track platform performance
• Store user preferences
• Analyze traffic and behavior

Users may disable cookies through browser settings, but some features may not function properly.

10. User Rights

Depending on applicable laws, users may have the right to:

• Access their personal data
• Request correction of inaccurate data
• Request deletion of their data
• Object to certain processing activities
• Withdraw consent (where applicable)

Requests may be subject to verification and legal limitations.

11. Vendor Data Responsibility

Vendors are responsible for:

• Maintaining accurate customer data they process
• Protecting customer information received via the platform
• Using customer data only for order fulfillment purposes
• Not misusing or exporting customer data outside ELEXBIG systems

12. Children’s Privacy

ELEXBIG does not knowingly collect data from individuals under the age of 18.

If such data is identified, it may be deleted immediately.

13. International Data Transfers

Where necessary, ELEXBIG may transfer data across borders to:

• Process payments
• Deliver services
• Support operations

Appropriate safeguards will be applied where required.

14. Legal Compliance

We may disclose personal information if required to:

• Comply with legal obligations
• Respond to court orders
• Assist law enforcement agencies
• Enforce our policies
• Protect rights, safety, or property

15. Data Breach Notification

In the event of a data breach affecting personal information, ELEXBIG will:

• Investigate the incident
• Take corrective action
• Notify affected users where required by law
• Implement preventive measures

16. Third-Party Services

ELEXBIG may integrate with third-party services such as:

• Payment gateways
• Logistics providers
• Analytics providers

These third parties operate under their own privacy policies.

17. Changes to This Policy

ELEXBIG may update this Privacy Policy at any time.

Updates will be posted on the platform, and continued use of ELEXBIG constitutes acceptance of the revised Policy.

18. Contact Information

ELEXBIG Privacy Office

Email: privacy@elexbig.com

Website: www.elexbig.com

Business Hours:
Monday – Friday
8:00 AM – 6:00 PM (WAT)

19. Acceptance

By using the ELEXBIG Marketplace, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.