ELEXBIG VENDOR SANCTIONS & ENFORCEMENT POLICY

Last Updated: June 2026

The purpose of this Sanctions & Enforcement Policy is to maintain product quality, customer trust, marketplace integrity, and compliance with ELEXBIG Marketplace standards.

ELEXBIG reserves the right to investigate violations and impose penalties where appropriate.

Sanction Category	Offence Description	Penalty
Monetary Fine	First confirmed order cancellation within a calendar month	Monetary penalty equal to ELEXBIG commission on the cancelled order.
Monetary Fine	First confirmed case of wrong item delivered	₦10,000 fine per confirmed incident.
Monetary Fine	First confirmed case of incomplete item delivered	₦10,000 fine per confirmed incident.
Monetary Fine	First confirmed case of defective product delivered	Monetary penalty equal to ELEXBIG commission on the order.
Monetary Fine	QA inspection failure at fulfillment or ingestion center	₦1,000 Quality Assurance charge per failed inspection.
Monetary Fine	Second confirmed cancellation, defective, incomplete, or wrong-item case within the same month	Four (4) times the applicable ELEXBIG commission, subject to a minimum of ₦2,500 and maximum of ₦50,000.
Monetary Fine	Replacement shipment required due to Vendor error	Vendor bears all retrieval, replacement, and shipping costs.
Monetary Fine	Failure to retrieve returned item after 7 days	₦500 daily demurrage charge per item.
Monetary Fine	First confirmed sale of fake, counterfeit, expired, adulterated, or unauthorized product	₦50,000 fine in addition to other sanctions.
Product Disabled	Two (2) or more confirmed defects involving the same product within one month	Product listing disabled pending review.
Product Disabled	Repeated customer complaints regarding the same SKU	Product listing disabled pending investigation.
Product Disabled	Copyright infringement or unauthorized intellectual property use	Immediate listing removal and possible legal action.
Product Disabled	Sale of prohibited or restricted products	Immediate listing removal and compliance review.
Store Suspension	False order status updates	Store suspended for thirty (30) days.
Store Suspension	Second confirmed order cancellation within a month	Store suspended until inventory and pricing issues are corrected.
Store Suspension	Failure to respond to dispute resolution or arbitration requests	Store suspended until resolution is completed.
Store Suspension	Inaccurate product listings exceeding two confirmed cases within a month	Suspension until mandatory compliance training is completed.
Store Suspension	Selling refurbished, used, repaired, or open-box products as new (first offence)	Thirty (30) day suspension and compliance watchlist placement.
Store Suspension	Refusal to fulfill prepaid orders after confirming product availability and price	Thirty (30) day suspension.
Store Suspension	First confirmed sale of counterfeit, fake, expired, or unauthorized products	Thirty (30) day suspension and compliance review.
Store Suspension	Repeated packaging violations causing product damage	Suspension until packaging compliance requirements are met.
Store Closure	Second confirmed sale of counterfeit, fake, expired, adulterated, or unauthorized products	Immediate and permanent store closure.
Store Closure	Second confirmed case of selling used/refurbished products as new	Permanent store closure.
Store Closure	Diversion of customers or orders outside ELEXBIG Marketplace	Permanent store closure.
Store Closure	Fraudulent activity, identity fraud, payment fraud, or intentional deception	Immediate store closure and possible legal action.
Store Closure	Repeated serious violations affecting customer safety or marketplace integrity	Permanent store closure.
Item Forfeiture	Returned items not collected after 30 days	Item forfeited and may be disposed of, liquidated, or otherwise handled at ELEXBIG's discretion.
Legal Action	Sale of counterfeit, stolen, prohibited, unsafe, or illegal products	Matter may be reported to law enforcement and regulatory authorities.
Legal Action	Intellectual property infringement	Vendor may be reported to rights holders and regulatory authorities.
Legal Action	Fraud, forgery, falsified documentation, or criminal conduct	ELEXBIG may pursue civil and/or criminal remedies.

Additional Enforcement Measures

ELEXBIG may, at its sole discretion:

Remove product listings.
Restrict selling privileges.
Freeze pending payouts.
Withhold funds required to cover refunds, chargebacks, penalties, or claims.
Require mandatory compliance training.
Conduct enhanced account reviews.
Suspend or terminate Vendor accounts.

Returned Products and Demurrage

Returned products not retrieved within seven (7) days of notification shall incur a demurrage charge of ₦500 per day.

Products remaining uncollected for more than thirty (30) days may be forfeited without further notice.

Disclaimer

ELEXBIG and its logistics partners shall not be responsible for claims, disputes, or escalations reported more than thirty (30) days after an order has been marked as Returned.

ELEXBIG shall not be liable for damage claims relating to returned items that have been inspected, accepted, and collected by the Vendor.

Legal Enforcement

ELEXBIG reserves the right to report Vendors to appropriate regulatory authorities, law enforcement agencies, consumer protection bodies, intellectual property owners, or other relevant entities where violations of law are suspected.

Nothing in this Policy limits ELEXBIG's right to seek damages, indemnification, injunctions, or other legal remedies available under applicable law.