Buyer Protection is a security system that keeps your payment safe when shopping on ELEXBIG. We offer all our customers ultimate peace of mind. We have you covered 100% on every eligible purchase. Visit the Buyer Safety Pageto learn more.

Elexbig delivers products to customers across the country. Estimated delivery timelines are as follows:

• Major Cities: 2–5 business days
• Regional Areas: 3–7 business days
• Remote Locations: 4–9 business days

Elexbig accepts secure payments through Paystack, including:

• Debit and credit cards (Visa, Mastercard, Verve)
• Bank transfers
• USSD payments
• Mobile money and supported digital wallets

Available payment options may vary depending on your location and bank.

Yes. All payments on Elexbig are processed securely through Paystack using encrypted and industry-standard security technology to protect your payment information.

Yes. If you receive a defective, damaged, or incorrect item, please contact Elexbig immediately with photos of the item and packaging so the issue can be reviewed and resolved quickly.

Shipping is handled directly by the individual vendors (sellers). ELEXBIG provides the marketplace platform, while each vendor is responsible for processing and delivering their own orders.

If you receive a product that is damaged, defective, incorrect, or significantly different from the listing, open a dispute via your dashboard or contact ELEXBIG Support within the 48-hour Buyer Protection Window. 

Once a dispute is submitted, the escrow funds are immediately frozen while we investigate the issue. If your claim is validated, you may be eligible for a replacement, return, or refund in accordance with ELEXBIG's Buyer Protection Policy.

Yes. You can purchase products from different vendors in a single checkout. However, each vendor manages their own fulfillment and shipping, so items may arrive separately.

Once your order is successfully placed and payment is confirmed, you will receive an order confirmation via email and/or through your ELEXBIG account dashboard.

Your payment is protected by ELEXBIG's Escrow & Buyer Protection Program.

If your item arrives damaged, incorrect, defective, or significantly different from the product listing, you must report the issue within the 48-hour Buyer Protection Window.

Once a dispute is submitted:

• Escrow funds are immediately frozen.
• The vendor cannot access the payment.
• ELEXBIG investigates the claim and reviews supporting evidence.

If the claim is validated, a full or partial refund may be issued in accordance with our policies.

👉 Learn more about our Buyer Protection Policy