Return Policy

1. General Policy

At ELEXBIG, we aim to ensure customer satisfaction. If you receive a defective, damaged, or incorrect item, you may be eligible for a return or replacement under the conditions outlined below.

2. Return Eligibility

Customers can request a return if:

• The item received is damaged or defective
• The wrong product was delivered
• The product is significantly different from the description
• The item is incomplete or missing parts

3. Return Timeframe

Return requests must be made within 3 to 7 days of receiving the product. Requests made after this period may not be accepted.

4. Non-Returnable Items

The following items may not be eligible for return:

• Used or damaged by the customer
• Items without original packaging
• Clearance or final sale products
• Digital/downloadable products (if applicable)

5. Return Process

To request a return:

1. Contact ELEXBIG support
2. Provide order details and proof (images/videos if needed)
3. Wait for review and approval
4. Follow return instructions provided

6. Refunds & Replacements

Once a return is approved:

• Customers may receive a replacement or refund
• Refunds are processed through the original payment method
• Processing time may vary depending on payment provider

7. Shipping Costs

• If the return is due to vendor or platform error, return shipping may be covered
• If the return is due to customer preference, shipping costs may be the customer’s responsibility

8. Damaged or Incorrect Items

Customers must report issues immediately upon delivery. Late complaints may not be accepted.

9. Vendor Responsibility

Vendors on ELEXBIG are responsible for ensuring:

• Accurate product listings
• Proper packaging
• Quality assurance before shipping

10. Support

For return requests or assistance, contact ELEXBIG support via the platform.